FAQ

 

Shipping

When will I receive my package?

• Processing time is separate from shipping time.
• Orders are processed Monday - Friday (excluding holidays). Processing time requires 1 - 2 days.
• Shipping time is based off the method selected by the customer at checkout.
• Shipping timelines do not apply to orders shipped to APO/FPO addresses.

METHOD	TIME	RATE
USPS First Class Mail   FedEx 2-Day	3 - 7 business days   2 business days	Calculated at checkout based on order size Calculated at checkout based on order size
Standard - International	3 - 10 business days	Calculated at checkout based on order size

 

Tracking information shows the package delayed

Contact the shipping courier with your tracking information, located on your shipping confirmation page, to find out the most updated status of your package.

Original goose country does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. Please contact your shipping courier to locate your order. 

International Customs and VAT

Original goose country is not responsible for the payment of customs or VAT fees. The fee varies by country. 

What countries do you ship to?

Antigua, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Brunei, Burundi, Cambodia, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Republic of Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Liechtenstein, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaca, Montserrat, Namibia, Nepal, The Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Croix, St. John, St. Kitts, St. Lucia, St. Thomas, St. Vincent, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Virgin Islands (US)

 

What happens if my package is returned to sender or refused?

Original shipping fees are non-refundable. For items returned to Original goose country due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

Tracking information states my package as being delivered but I never received it

Original goose country does not hold nor accept responsibility nor issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your shipping courier to locate your order. 

International Shipping

Order Changes:

If you have changes or questions about your order, shipping time lines, tracking, or cost please contact-

Original goose country Customer Support at:

support@originalgoosecountry.com or 800-435-0682, 646-860-8815. 

Shipping Options and Charges:

To check the status of an international order, Original goose country Customer Support at: support@originalgoosecountry.com or 800-435-0682, 646-860-8815.

Shipping Timeline

International shipping costs will be calculated by shipping carrier based on the items you are purchasing, your chosen shipping method, Customs and VAT Fees, and your shipping destination. 

Returns 

Can I exchange an item?

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a return and sending your item(s) back, you will receive a refund for the net price of your item(s). Original goose country is not responsible for the cost of shipping a new order once your return has been processed.

How do I return an item?

You can return a product for up to 30 days from the date of purchase. After 30 days from the purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear) and in original packaging.

To Process a Return: Domestic Customers and International Customers: By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email support@originalgoosecountry.com to process a return. Please include the order number and which items you would like to process a return.

I received the wrong item/item size

Damaged items must be reported/emailed within 3 days of receipt with photos attached to support@originalgoosecountry.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear of items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item, please contact support@originalgoosecountry.com within 3 days of receiving your order.  

My package was missing an item and I was issued a refund

If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order. 

Order Changes

My shipping info is incorrect/has changed

Unfortunately, we cannot guarantee address changes if the order is already in production. If you would like to check if it’s possible to change your shipping address, please email  support@originalgoosecountry.com your order number and updated shipping address. If your package has shipped, please contact the shipping provider and ask them to update the shipping address. If the package is returned to our Distribution Center, we will email you and let you know. 

Cancel Order

Unfortunately, we cannot guarantee cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email support@originalgoosecountry.com your order number and request for the order to be cancelled.

I would like to change an item

Unfortunately, we cannot guarantee item change if the order is already in production. If you would like to check if it’s possible to make changes to the items in your order, please email  support@originalgoosecountry.com with your order number and the item and/or size change. If your package has shipped, once the order is delivered you may contact support@originalgoosecountry.com to begin a return.

Billing

What currency will I be charged in? 

All charges on Original goose country are processed the currency of the country you are ordering from.

Discount Codes-Retroactive Discounts

The amount paid at checkout and the amount that appears on your invoice is non-negotiable. Original goose country will not apply retroactive discounts to orders being processed or that have been processed. Discount codes and site wide sales are only good on orders placed after the start date and before the end date of the discount code/sale. The discount code must be entered during the payment process as it cannot be applied later.

ONLY ONE DISCOUNT CODE CAN BE USED PER ORDER. 

Original goose country reserves the right to cancel, suspend, void any or all coupon codes without any prior notice. Original goose country reserves the right to dictate if coupons/discount codes can be used during special holiday events. 

NO DISCOUNT/PROMOTION CODES CAN BE USED DURING SPECIAL SALE EVENTS. 

Late or Missing Refunds

Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Original goose country processed a refund and you have not received a refund after 10 business days, contact your Bank or Credit Card Company to see if the refund is still pending. Currency exchanges may take longer than 10 business days.

If you have contacted your Bank or Credit Card Company and you still have not received your refund, please contact us at support@originalgoosecountry.com 

Refunds for Returns

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

If you used store credit or a gift card to make a purchase and returned items from your order, you will be refunded back on the store credit/gift card. There will be no monetary exchange for returned or canceled orders made with a store credit or a gift card.   

Exchange Rates

Differences in prices may vary according to the time an order is placed, and the time the payment is processed. When an order or return is processed, the order or refund will be generated in US Dollars. Original goose country is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.

 

Price Adjustments/Price Match

There will be no price adjustments or price matches made to previous orders during special sales events. All prices during special sales events are for a limited time and limited quantity. Original goose country reserves the right to cancel orders and refuse refunds to customers who are seen trying to take advantage of sales events.